Удаленная работа
Junior Technical Support Engineer
19 500 ₴ 500 USD
Удаленная работа
Полная занятость
Курсы иностранного языка
Бесплатное обучение
GFL is looking for Technical Support Engineers,
Remote, full-time, long-term
Working schedule: 15.30 - 00.00 Mon-Fr
Project description:
Delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining a shared hosting platform, customer support is provided for hosting-related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases, and DNS) management, and in-house and custom-built (cPanel, Plesk) control panels.
Main Responsibilities:
- Respond to customers’ requests (in a quick and efficient manner)
- Provide technical assistance with platform Web applications
- Troubleshoot web and email issues
- Provide support, following procedural documentation/templates
- Set up email accounts in Mail Clients and deal with login/access issues
- Work continuously on a task until completion
- Check the status of the problem and provide the customer with the updates
- Prioritise and manage several open cases at one time
- Provide Tier1-2 support — include deep investigation, provide a workaround to various problems
- Escalate issues to the Tier 2 team when necessary with all relevant and required information
- Document FAQs and training guides for internal use.
Requirements:
- Strong troubleshooting and critical thinking skills, the ability to think logically.
- A strong focus on customer satisfaction
- Upper-intermediate verbal and written English skills
- Attention to details
- Strong ability to research, diagnose, troubleshoot, and identify solutions to resolve system issues
- Understanding of standard support procedures for proper reporting, escalation, and follow-up
- Ability to work in different shiftsKnowledge of TCP/IP, DNS, and other networking concepts (HTTP and HTTPS)Basic understanding of the Windows environment
- An understanding of IP protocols and DNSMost popular Linux commands/utilities
Viktoriia
GeeksForLess Проверенная
IT - разработка ПО Сайт компании
больше 500 сотрудников
с 2004 года на рынке
Курсы иностранного языка
Медицинское страхование
Регулярный пересмотр зарплаты
Корпоративные мероприятия
Удалённая работа
