Удаленная работа
Technical Support Engineer
Удаленная работа
Полная занятость
Akurateco - is an Amsterdam-based white-label payment service provider with impressive 15+ years of experience in the payment industry. We provide fully brandable white-label payment gateway platform allowing you to own the end-to-end PCI DSS-certified gateway with zero development cost.
Our team is looking for a Technical Support Engineer!
Requirements:
- Bachelor’s degree in information technology or computer science
- Knowledge of English at the intermediate level (upper intermediate will be a plus)
- Good interpersonal and time management skills;
- Proven work experience as a technical support engineer or in a similar role for at least 3 years
- Strong testing skills and knowledge of web services, APIs, and IP-based protocols
- Ability to troubleshoot complex system and software issues
- Client-oriented and friendly attitude, attentiveness, self-dependence
- Strong critical thinking and problem-solving skills
- Excellent written and verbal communication skills
- Motivation to learn new skills and technologies
Responsibilities:
- Collecting as much information as possible about the problem and attempting to solve it independently or escalating it to the appropriate Tech team (QA, developers, BA, DevOps, or system administrators)
- Installing and configuring client connection systems, e.g. accounts, connectors, etc
- Responding to client support requests
- Repairing software system malfunctions, issues, and related problems
- Evaluate and prioritize customer support cases
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Communicate and resolve customer problems via the Jira system or live chat
- Act as the initial point of contact for all system related concerns from clients
- Act as the primary liaison between company and your customers
- Prepare accurate and timely reports
- Tracking and managing work records and documentation
Will be a plus: - Technical support experience in card processing or fintech company
- Having a higher or incomplete higher technical education is a plus
Jira experience - Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification.
We offer:
- Interesting and extensive project;
- Fair remuneration;
- Flexible working hours and work-life balance;
- 20 vacation days, sick leaves upon request;
- Corporate English language classes.
Akurateco Проверенная
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