Customer Support Specialist

We're seeking a Customer Support Specialist to join our stellar Customer Service Team full-time. Your contributions will be essential in providing exceptional customer support, building lasting loyalty, and enriching overall satisfaction.

What you will do:

• Take center stage in the Customer Experience journey;
• Address customer inquiries and requests through phone, chat, and email;
• Efficiently prioritize tasks and manage workflow to ensure timely resolution;
• Demonstrate comprehensive product knowledge and consistently update your expertise;
• Identify and address client needs and concerns effectively;
• Coordinate and manage your weekly schedule in alignment with team requirements.

You'll thrive with us if you bring:

• Fluent spoken and written English;
• Flexible and open-minded attitude;
• Willingness to work 5 shifts per week (with 2 compulsory night shifts);
• Eagerness to take a 2-week product training;
• Team player and career-driven mind-set.

Join our team for:

• Remote work;
• Performance-based salary with review after 6 months;
• Fully paid 2-week product training;
• 24 days of paid vacation annually;
• Paid sick leave;
• Access to career coaching and development opportunities;
• Flexible working hours to suit your lifestyle;
• A friendly, ambitious, and growth-oriented team dedicated to continuous improvement.

Come join us and be part of a team where your skills are valued, and your growth is supported!

Interested in joining our team?

We are looking to hire immediately for our upcoming training class.