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12.03.2021

Polish-Russian-Speaking Customer Service Representative (remote)

Polish TV Company
Медиа / СМИ
  • Регион:Одесса

We are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supportive environment surrounded by other professionals and good-natured people with a positive attitude then we are the right place for you! We invite you to join our growing company and to contribute to the evolution of entertainment.

COMPANY CULTURE

  • Perfection is our lifestyle
  • Integrity is in our DNA
  • We are ambitious and dedicated to achieving goals

We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company and its products even better.

Job Description

Customer Service Representative is responsible for delivering the highest level of customer care in the company and building strong lasting relationships with our customers. This work can be performed remotely with a laptop and a good internet connection.

Daily activities include:

  1. Help customers on the phone, by email, and via chat. Some questions require research and technical knowledge of computers, networks, routers, and TVs
  2. Process orders and payments in the CRM system
  3. Comply with company's rules
  4. Troubleshoot basic technical issues with Set-Top-Boxes and networks
  5. Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistently exceptional experience and contribute to a positive working environment

Qualifications

Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!

Required skills and experience:

  1. Must be fluent in Polish and Russian
  2. Intermediate level English 
  3. Be natural caretaker
  4. Be practical, compassionate, caring, and motivated to help others
  5. Great communication, listening skills, and positive attitude
  6. Knowledge of the computers, networks, and CRM software
  7. A University degree is recommended but is not necessary
  8. It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh

Additional information

Benefits that are awaiting you if you join us:

  1. Work from absolutely ANYWHERE in the world with an internet connection
  2. Flexible compensation with base and performance bonuses
  3. Opportunities to develop professionally
  4. Schedule from 9:00 and 12:00 New York Time
  5. A friendly, professional, highly motivated, and productive team that wants to develop professionally 
  6. Creative Environment where You will never be bored!

Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!