Customer Care Representative
We are seeking an enthusiastic and self-motivated Customer Care Representative to join our team. This position is a great opportunity for someone with a customer support background and a technical edge to be a part of a rapidly evolving tech industry. The role is remote, thus providing an opportunity to work in a flexible, results-focused environment.
Role: Contractual basis.
Working hours: 35-40 hours per week.
Location: Remote
Compensation:
Initial 6 months: €550/month.
After successful completion of trial period: €750/month.
Responsibilities :
- Respond to customer queries in a timely and accurate way via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feedback from customers with our Product, Sales, and Marketing teams.
Requirements :
- Proven experience as a Customer Care Representative or similar customer support role.
- Fluency in written and verbal English is a must.
- Technical background (knowledge of SMS aggregation would be a plus).
- Exceptional ability to communicate effectively and professionally.
- Strong problem-solving skills with a customer-centric approach.
- Ability to prioritize, multi-task, and manage time effectively.
- Comfortable with working remotely and ability to self-manage.
- If you are passionate about customer service and have an interest in technology, we would like to meet you.
You 'll be joining a vibrant team that is driven by results, teamwork, and the desire to help businesses achieve their communication goals.
We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, marital status, citizenship, disability, or veteran status.
Note: Applicants must be legally eligible to work in their respective countries.
Daniella Kaplivsky
