Container Freight Station (CFS) Operations Agent

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a
Container Freight Station (CFS) Operations Agent for our third-party logistics company.

The client is seeking a self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be part of an experienced team and will be a key individual in providing successful solutions to our customers in a collaborative manner. Will provide support to internal and external customers’ needs with a proactive and professional approach. Coordinate and Execute recovery and delivery schedules with various parties to ensure freight is moved according to its requirements and on time.

Responsibilities:

• Provide Excellent, Professional and Timely Customer Service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.
• Order Processing and Manifest Execution.
• Notify customers and company stations of Freight Availability, Capacity, Status, Cost and Other Important Information.
• Will need to maintain knowledge of company services to assist with customer inquiries and book orders.
• Work and Coordinate Effectively with Customer Service Team to ensure all shipment requirements are understood.
• Work and Coordinate Effectively with Dispatch Team and other parties, such as agents to ensure freight requirements are executed and on time.
• Work and Coordinate Effectively with Bond Team to process and maintain US Customs Bond Compliance.
• Coordinate with Customers, Forwarders and Shipping Lines to request and process timely freight releases and confirm any pending charges.
• Obtain pieces, weights, dimensions internally or externally, and translating that information to our transportation platform.
• Ensure all backup paperwork/ documentation, reference numbers and requirements are attached appropriately.
• Read and interpret various forms of documentation, safety rules, tariffs, BOLs, MSDS, Inbond Arrivals, etc.
• Adhere to company policies and procedures.
  
  
  Working conditions:
  
  
• Work schedule: 18.00-02.00 (Kyiv time)
• Competitive Salary in USD
• Remote/hybrid/office mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
  
  

Job requirements:

• Strong understanding of all MS Office Programs, freight operating systems such as AS400, Alpha Truck, TMW, Freight Data, US Customs ACE Platform etc.
• Advanced level of English
• Strong verbal, written communication and phone skills.
• Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations, and dispatching air and ocean service.
• Must have the ability to work in a fast-paced environment.
• Type 30+ WPM preferred.