Technical support engineer

Wildix is looking for a Technical Support Engineer in Odessa who speaks fluent English.

Required Skills:

• Knowledge of English (min B2);
• An experienced PC user;
• Experience in problem analysis and resolution, previous experience in technical assistance / help desk is an advantage;
• Strong communication, technical and analytical skills;
• Quick learner, eager to learn new products and technologies;
• Team player with high level of dedication and commitment;
• Experience with IP-PBX's, VoIP protocols and knowledge of wireshark is an advantage;
• Knowledge of TCP/IP, DNS, DHCP troubleshooting is preferred.

Primary Responsibilities:

• Respond to support queries by phone, email, chat, ticketing system in English;
• Advise customers on the proper use of the product;
• Identify, analyze and troubleshoot technical issues to provide help in timely manner;
• Work in collaboration with other members of Technical Support Team and our R&D team.

We Offer:

• Paid lunch and vacations;
• Possibility to travel for business to countries;
• Working hours: Monday through Friday, 10am- 7pm (lunch break: 2pm-3pm).