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Wildix is looking for a Technical Support Engineer in Odessa who speaks fluent English.
Required Skills:
- Knowledge of English (min B2);
- An experienced PC user;
- Experience in problem analysis and resolution, previous experience in technical assistance / help desk is an advantage;
- Strong communication, technical and analytical skills;
- Quick learner, eager to learn new products and technologies;
- Team player with high level of dedication and commitment;
- Experience with IP-PBX's, VoIP protocols and knowledge of wireshark is an advantage;
- Knowledge of TCP/IP, DNS, DHCP troubleshooting is preferred.
Primary Responsibilities:
- Respond to support queries by phone, email, chat, ticketing system in English;
- Advise customers on the proper use of the product;
- Identify, analyze and troubleshoot technical issues to provide help in timely manner;
- Work in collaboration with other members of Technical Support Team and our R&D team.
We Offer:
- Paid lunch and vacations;
- Possibility to travel for business to countries;
- Working hours: Monday through Friday, 10am- 7pm (lunch break: 2pm-3pm).