Business Analyst / D365 CRM consultant

Infopulse welcomes talented professionals to join our project as a Business Analyst/D365 CRM consultant on a D365 Sales project.

Qualifications:

• Minimum 3 years of work experience as a Business Analyst

• Deep knowledge of D365: sales, security model, marketing and service processes and customer service

• Experience with D365 configuration and customization, including UCI app, custom controls and virtual entity

• Bachelor’s degree in computer science or other related fields

• Intermediate+ level of spoken and written English

• Strong analytical, problem solving, planning and leadership skills

• Proactive mindset and strong communication skills

• Knowledge of BPMN diagrams

• Ability to effectively conduct technical discussions

• Understanding of basic software architecture principals

• Experience with the description of interfaces and interaction between system components

• Experience of running tasks with Azure DevOps

• Experience with BRMS InRule and DocumentsCorePack will be an advantage

Areas of Responsibility:

• Collect, analyze and clarify business requirements

• Develop user stories descriptions: main process, developers’ tasks and acceptance criteria

• Present requirements in a clear and precise form

• Continuously review and improve business process

• Organize and manage workshops between business and technical groups

• Prepare project status presentations

• Create and support the product backlog communication with stakeholders

• Prepare acceptance use cases

• Prepare project-related documents

• Conduct gap analysis of implemented system functionality

• Assist in issue resolution

Microsoft Certifications will be an advantage:

• Dynamics 365 Fundamentals

• Dynamics 365 Sales Functional Consultant Associate

• Microsoft Dynamics 365 Sales

• Microsoft Power Platform + Dynamics 365 Core

• Dynamics 365 Customer Service Functional Consultant Associate

• Microsoft Dynamics 365 Customer Service