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Business Analyst / D365 CRM consultant

Infopulse / Инфопульс

    Infopulse welcomes talented professionals to join our project as a Business Analyst/D365 CRM consultant on a D365 Sales project.


    • Minimum 3 years of work experience as a Business Analyst

    • Deep knowledge of D365: sales, security model, marketing and service processes and customer service

    • Experience with D365 configuration and customization, including UCI app, custom controls and virtual entity

    • Bachelor’s degree in computer science or other related fields

    • Intermediate+ level of spoken and written English

    • Strong analytical, problem solving, planning and leadership skills

    • Proactive mindset and strong communication skills

    • Knowledge of BPMN diagrams

    • Ability to effectively conduct technical discussions

    • Understanding of basic software architecture principals

    • Experience with the description of interfaces and interaction between system components

    • Experience of running tasks with Azure DevOps

    • Experience with BRMS InRule and DocumentsCorePack will be an advantage

    Areas of Responsibility:

    • Collect, analyze and clarify business requirements

    • Develop user stories descriptions: main process, developers’ tasks and acceptance criteria

    • Present requirements in a clear and precise form

    • Continuously review and improve business process

    • Organize and manage workshops between business and technical groups

    • Prepare project status presentations

    • Create and support the product backlog communication with stakeholders

    • Prepare acceptance use cases

    • Prepare project-related documents

    • Conduct gap analysis of implemented system functionality

    • Assist in issue resolution

    Microsoft Certifications will be an advantage:

    • Dynamics 365 Fundamentals

    • Dynamics 365 Sales Functional Consultant Associate

    • Microsoft Dynamics 365 Sales

    • Microsoft Power Platform + Dynamics 365 Core

    • Dynamics 365 Customer Service Functional Consultant Associate

    • Microsoft Dynamics 365 Customer Service