Account manager

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop our business from existing clients and actively seek new sales opportunities.

Key tasks:

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
• Be responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis;
• Monitor and analyze customer's usage of our product;
• Be responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships;
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts);
• Negotiate contracts and close agreements to maximize profits.

Knowledge and skills:

• Strong English written and verbal communication skills;
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Loyalty Manager, Customer Support Manager or any other relevant role;
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level;
• Solid experience with CRM software and MS Office (particularly MS Excel);
• Experience in delivering client-focused solutions to customer needs;
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;
• Excellent listening, negotiation and presentation abilities;
• Readiness to take at least 1 or 2 night shifts per week.

We offer you:

• Flexible schedule so that you can find time for yourself;
• Paid training session conducted by experienced trainers + shadowing program and post-training support;
• International contract as well as bonuses for meeting provided metrics and impressive quality results;
• Opportunities for professional development and personal growth;
• Competitive salary;
• Convenient friendly office in the city center with the atmosphere you'll fall in love with (5 minutes' walk from Olimpiyska metro station);
• Regular exciting corporate events & teambuildings;
• Medical Insurance;
• Being a part of a great and inspiring project.

We will be glad to welcome you in our team!