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Business Analyst (CRM/CPM)


    Since 1993, Netcracker Technology has been developing and implementing unique IT solutions for more than 250 customers worldwide, mostly telecom providers. We create dozens of innovative products and lead the global market of BSS/OSS solutions ready to be used in the cloud environment. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the cloud's opportunities, virtualization, and the changing mobile ecosystem.

    We are currently looking for a 

    Business Analyst (CRM/CPM)

    Why join our team: 

    • Work on design, development, and customization of mission-critical solutions to world-leading telecom companies
    • Implement and support innovative technologies such as 5G, eSIM, Internet access by satellites in low Earth orbit, IoT, etc.
    • Get unlimited opportunities for professional and career development in a global company

    What you'll do:

    • Meeting Technical staff and Business stakeholders on aspects of scope clarification, requirements gathering, coordination, etc
    • Requirements management: gathering, prioritization, decomposition business requirements to functional, use case and functional case development, development of solution presentations
    • Development and maintenance of business analysis documents for internal and external use
    • Active collaboration with technical, QA team and Management team for planning, resolving project issues and assessment purposes

    What  we are looking for:


    • Master's degree in Computer Science, Information Systems or related field is required.
    • 2+ year previous experience analyzing, designing, architecting, developing, implementing, supporting or integrating business solutions.
    • Previous experience working with users developing business requirements.
    • Working knowledge, experience with, and/or developing of systems such as Customer Relationship Management (CRM)

    Experience in business analysis:

    • Requirements gathering, prioritization, decomposition, scope clarification with business and technical stakeholders
    • Preparation of documentation of functional and system requirements for software applications
    • Preparation of use-case documentation and system integration agreements
    • Computer software application design development and documentation
    • Understanding of software development methodologies
    • Preparation of mock-ups, visualizing system screens and functions
    • Object/Data Model design and configuration
    • UML experience, including each of the following: use-case diagrams, activity diagrams, sequence diagrams, state diagrams, class diagrams, and component diagrams
    • Understanding of eTOM processes: Request to Answer, Problem to Solution, Complaint to Solution, Trouble Ticket to Solution and corresponding domains: Customer Domain. Service Domain and Resource Domain
    • Fluent English

    Nice-to-have experience:

    • Technical and Business Requirements negotiation experience
    • Experience with prototyping tools (i.e Axure)
    • Experience with visual modeling and design tool - Enterprise Architect


    • Excellent verbal and written communication skills
    • Excellent self-organization skills
    • Ability to provide estimates and set personal deadlines
    • Business-like presence and ability to interact professionally with customers at all organizational levels
    • Ability to meet the deadlines set based on provided estimates
    • Ability to travel for varying periods of time

    We offer:

    • Competitive salary
    • Medical insurance, covering dental and optical services, massage, online consultations with doctors and partial covering of Coronavirus disease (COVID-19) diagnostic and treatment
    • More than 300 hard and soft-skills programs by the corporate career development center
    • Open environment and encouraging knowledge sharing culture
    • Free English courses and opportunity to practice foreign languages daily
    • Flexible working hours and an opportunity to work remotely