Junior IT Support Engineer (ID 71598)

WE ARE

SoftServe is a leading technology solutions company with a mission to be a valuable partner for its enterprise clients from different domains like healthcare, retail, media, financial services, software, and more. We implement end-to-end solutions to deliver the innovation, quality, and speed that our clients’ users expect!

SoftServe isn't just about technology — it's about open-minded people who love technology and have everything they need to pursue their passion to create innovation. We are about people who create bold things, who make the difference, who have fun, and who love their work.

YOU ARE

• Possessing up to 1-year experience in IT
• A holder of a Master's degree in Computer Science, or in a similar area
• Having an understanding of Help Desk systems (desirable)
• Good at MS Windows 7, 10, MS Office
• An expert at workstation hardware and periphery devices configuring
• Showing excellent analytical skills
• Skilled at troubleshooting
• Able to 'get things done'
• Successfully working using checklists
• Capable of working under pressure
• Able to think globally and be sensitive to international practices
• A diligent, responsible, accurate personality
• Detail, result, and a client-oriented person
• An effective team-player
• A great communicator demonstrating Pre-intermediate+ English level

YOU WANT TO WORK WITH

An opportunity to

• Install and configure workstation software as a part of the hiring procedure or by individual user’s request
• Support network and domain user accounts and mailboxes – serve as an escalation point for all related issues and provide advisory and issue-resolving services
• Support user’s desktop applications – serve as an escalation point for all related issues and provide advisory and issue-resolving services
• Perform technical fault analysis and troubleshooting, detecting the roots of problems, and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently
• Configure and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to scheduled maintenance plan or by request
• Track tickets to closure or raise them to L3 engineer in case if it requires additional advisory, cooperate with other IT directions
• Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies
• Perform workstation’s hardware and periphery devices maintenance (according to schedule or by request): check, repair, change
• Perform installation and configuration of workstation hardware on demand for hiring or relocation requests; uninstall in case of dismissal, etc.
• Cooperate with Service centers/Vendors/Suppliers for the needs of hardware devices procurement, support, and repair services
• Ensure the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers
• Company hardware storehouse management – tracking list of available hardware and periphery devices, adding new, removing written-off
• Regular or on-demand inventorying of hardware and periphery devices
• Provide IT Resources for Business Trips

TOGETHER WE WILL

• Develop and support Enterprise level infrastructure build on best in class vendors
• Support your professional and personal growth
• Give you access to experienced specialists willing to share their knowledge
• Enjoy our casual atmosphere — no dress code
• Care about your individual initiatives — we are open for them, just come and share your ideas
• Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes