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IT Operations Coordinator (ID 58437)

  • Регион:Львов


SoftServe isn't just about technology - it's about open-minded people who love technologies and have everything they need to pursue their passion to create innovation. We are about people who create bold things, who make a difference, who have fun, and who love their work.

Infrastructure&Operations team is looking for an IT Operations Coordinator to join a community of brave and enthusiastic professionals who works shoulder to shoulder on the support of core corporate services and processes.


  • Experienсed (3+ years) in management of small team (3-5 persons or bigger)
  • Possessing 5-year experience in administering computer systems
  • Understanding ITIL Lifecycle approach and Transition, Operational processes
  • Showing a grasp of NOC, SOC, DevOps concepts and principles
  • Having know-how of software development company functioning (Desirable)
  • Possessing an intermediate level of knowledge in different IT infrastructure areas (networking, OSes, Microsoft products, telephony)
  • The one with excellent skill in centralized monitoring systems (Zabbix, Nagios, etc.)
  • An owner of strong communication, problem-solving and analytical skills
  • Demonstrating coaching and supervisory skills
  • Showing client-orientation, excellent documentation, and reporting attitude
  • Demonstrating at least an intermediate level of English (higher level will be considered as a strong advantage)

Ready to work

  • Under pressure and in different environments
  • From home or office
  • In 24*7 shifts


  • Taking overall responsibility for leadership, control, and decision-making during the shift period
  • Coordination of all activities of one shift of Infrastructure and Operations team
  • Possibility of acting as line manager for all operations engineers on his/her shift
  • Liaising with the other shift leader(s) to ensure handover, continuity, and consistency between the shifts
  • Scheduling and assigning tasks to subordinates in accordance with the workload, track the progress, and providing feedback
  • Coordination of operational tasks (Service Requests and Incidents) between Infrastructure and Operations team directions
  • Ensuring that all operational activities are satisfactorily performed within agreed timescales and in accordance with company policies and procedures
  • Helping team members in understanding IT processes, coordinate all documentation activity related to operational tasks
  • Maintaining Operations team knowledge base
  • Reporting to IT Operations Manager regarding the issues that appear during the shift
  • Event, Change, Problem and Configuration Management processes tightly


  • Support your technical and personal growth
  • Take part in internal and external events
  • Give you access to experienced specialists who are so much willing to share their knowledge
  • Show you our casual atmosphere - no dress code
  • Care about your individual initiatives - we are open for them, just come and share your ideas