IT Operations Coordinator (ID 58437)

WE ARE

SoftServe isn't just about technology - it's about open-minded people who love technologies and have everything they need to pursue their passion to create innovation. We are about people who create bold things, who make a difference, who have fun, and who love their work.

Infrastructure&Operations team is looking for an IT Operations Coordinator to join a community of brave and enthusiastic professionals who works shoulder to shoulder on the support of core corporate services and processes.

YOU ARE

• Experienсed (3+ years) in management of small team (3-5 persons or bigger)
• Possessing 5-year experience in administering computer systems
• Understanding ITIL Lifecycle approach and Transition, Operational processes
• Showing a grasp of NOC, SOC, DevOps concepts and principles
• Having know-how of software development company functioning (Desirable)
• Possessing an intermediate level of knowledge in different IT infrastructure areas (networking, OSes, Microsoft products, telephony)
• The one with excellent skill in centralized monitoring systems (Zabbix, Nagios, etc.)
• An owner of strong communication, problem-solving and analytical skills
• Demonstrating coaching and supervisory skills
• Showing client-orientation, excellent documentation, and reporting attitude
• Demonstrating at least an intermediate level of English (higher level will be considered as a strong advantage)

Ready to work

• Under pressure and in different environments
• From home or office
• In 24*7 shifts

YOU WANT TO WORK WITH

• Taking overall responsibility for leadership, control, and decision-making during the shift period
• Coordination of all activities of one shift of Infrastructure and Operations team
• Possibility of acting as line manager for all operations engineers on his/her shift
• Liaising with the other shift leader(s) to ensure handover, continuity, and consistency between the shifts
• Scheduling and assigning tasks to subordinates in accordance with the workload, track the progress, and providing feedback
• Coordination of operational tasks (Service Requests and Incidents) between Infrastructure and Operations team directions
• Ensuring that all operational activities are satisfactorily performed within agreed timescales and in accordance with company policies and procedures
• Helping team members in understanding IT processes, coordinate all documentation activity related to operational tasks
• Maintaining Operations team knowledge base
• Reporting to IT Operations Manager regarding the issues that appear during the shift
• Event, Change, Problem and Configuration Management processes tightly

TOGETHER WE WILL

• Support your technical and personal growth
• Take part in internal and external events
• Give you access to experienced specialists who are so much willing to share their knowledge
• Show you our casual atmosphere - no dress code
• Care about your individual initiatives - we are open for them, just come and share your ideas