Our Service Desk Team works as the first line of support for the Services of our Clients, which means that firstly we receive, troubleshoot and resolve requests from clients, and end-users of their products. Secondly, we resolve the automatic monitoring alerts about the error states of these products.
Our Сlients are the companies located in the USA and Europe, whose businesses cover different areas: healthcare, education, finance, and others.
Service Desk Agent position involves not only handling of various types of requests in order to restore the Service we provide to a needed level if broken but also helping with analysis of the overall information, reports preparation, knowledge base updates, etc.
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