BS Trainee Help Desk Specialist (Italian speaking), ID 40188

About Company

SoftServe&Business Systems is SoftServesubdivision for FMCG companies in Ukraine and abroad. We present software solutions in the field of automatization of mobile sales, business analysis, IT consulting and ASP-center for the largest manufacturers and trading companies such as MARS, UNILEVER, NESTLE, KRAFT FOODS, CAMPINA, and others. As the market leader in mobile sales automation. SoftServe Business Systems develops innovative areas, including SmartShelf, Business Processes Gamification, Route&Optimization and others. 

We are looking for a candidate sharing our company values such as mutual responsibility, humanity, mastery, ideas, improvement and will become a reliable partner for our team.

Requirements

• Fluent Italian, Ukrainian and Russian
• Excellent verbal and written communication skills
• Advanced troubleshooting and multi-tasking skills
• Ability to stay cool-headed in tough situations 
• Personal skills: motivated, quick learner, organized and responsible

Responsibilities

• Incident recording, classification, initial diagnosis
• Resolution or escalation of requests to responsible parties (SalesWorks System)
• Monitoring the status and progress toward the resolution of all open incidents
• Creating authorization keys
• Keeping affected users informed about the progress
• Participation in project work (collecting information on projects, preparing  documentation, writing instructions, template responses, etc.)

As a Plus

• Working knowledge of software development process
• Knowledge of the systems used for requests monitoring
• Knowledge of FMCG market
• Previous experience in customer support