User Support Engineer

Job Purpose:

We are looking for a User Support Engineer who will be handling IT related requests from employees, providing immediate support and/or forwarding the requests to an appropriate stakeholder within IT Department according to IT Services Portfolio. 

Duties and Responsibilities: 

• Install and configure workstation software as a part of the hiring procedure or by individual user's request
• Support of network and domain user accounts and mailboxes - serve as an escalation point for all related issues and provide advisory and issue resolving services
• Support of user's desktop applications - serve as an escalation point for all related issues and provide advisory and issue resolving services
• Technical fault analysis and troubleshooting, detecting the roots of problems and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently
• Configure and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to the scheduled maintenance plan or by request
• Track tickets to closure or raise them to Project Support engineer in case if it requires deeper analysis and additional advisory cooperates with other IT directions
• Update corporate knowledge base (that provides users with self-service) with the latest changes in software and corporate policies
• Perform workstation's hardware and periphery devices maintenance (according to schedule or by request): check, repair, change
• Perform installation and configuration of workstation hardware on demand of hiring or relocation requests; uninstall in case of dismissal, etc.
• Provide support for corporate servers' hardware to keep them working properly, forecasting potential risks and faults, proposing solutions of avoiding them
• Cooperate with Service centers/Vendors/Suppliers for the needs of hardware devices procurement, support, and repair services
• Ensure the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers
• Company hardware storehouse management - tracking list of available hardware and periphery devices, adding new, removing written-off
• Regular or on demand inventorying of hardware and periphery devices

Requirements:

Specialized Knowledge:

• Help Desk systems (desirable)
• Familiar with the following services (desirable):
• MS Windows XP, Vista, Windows 7, Windows 8, 2008, 2008 R2
• MS Office
• Basic MS Windows Servers administering
• Basic Linux-like systems administering
• Basic Mac OS X systems administering
• Workstation hardware configuring
• Periphery devices configuring
• Basic TCP/IP protocol suite
• CVS
• POP3/SMTP
• SVN
• VSS
• TestTrack
• Caliber RM
• TCM

 Skills & abilities:

• English level - Pre-Intermediate and above (desirable)
• Troubleshooting skills
• Ability to "get things done"
• Work using checklists

 Personal qualities: 

• Diligence
• Responsibility
• Accuracy
• Team player
• Client orientation

Professional certification: 

•  MCP (desirable)

Experience: 

• MS Windows Systems
• Linux (Ubuntu)
• Mac OS X

We Offer:

• Competitive salary
• Paid sickness leaves
• Corporate insurance program
• Free professional certification
• Free gym