Customer support representative

Our company provides web services and e-commerce solutions to customers in Europe and USA. We are looking for active and motivated young individuals to join our team in Kiev office as Support Representatives. We will foster your professional and personal growth by providing friendly and dynamic work environment with lots of additional perks.

Set of skills we are looking for:

• Fluent English is a must (C1,C2);
• Superior communication skills (written and verbal);
• Excellent listening and problem solving skills;
• Multitasking, ability to set priorities and manage time efficiently;
• Reading comprehension and attention to detail;
• Awareness of business etiquette;
• Thinking outside the box;
• Self-discipline and patience;
• Basic sales skills is a benefit;
• Experience with tools like Zendesk, VoIP, etc., is preferred.

Key Tasks:

• Live chat, email and phone support;
• Consult clients about service, features, payment options, etc.;
• Troubleshoot various operational issues;
• Make warm calls;
• Follow communication procedures, guidelines and policies.

Working schedule:

• Morning shift: 7:00-15:00;
• Day shift: 15:00-23:00;
• Night shift: 23:00-7:00.

At least one night shift per week is obligatory.

Compensation and conditions:

• Competitive salary + bonus system;
• Paid vacation and sick leave;
• Medical insurance;
• Big goals, challenging tasks, trainings and feedbacks;
• Opportunities for professional growth;
• Communication with international clients;
• Friendly working environment;
• Free meals, fruits and drinks;
• The last but not the least, we cooperate with charity funds and care about the environment.