Support Specialist

Project Description:

It is a project to support corporate business systems which help automate Luxoft internal business operations.

There are about 13000 employees in Luxoft spread over different locations in Switzerland, UK, Germany, Russia, Ukraine, Poland, Romania, Great Britain, USA, etc.

All of the Luxoft employees are our users. We perform user support (advising, permission control, help with settings configuration) and technical maintenance. We use ServiceDesk system to handle user tickets for support.

The vacancy is for support levels 2 and 3.

Responsibilities:

Organizing tasks across multiple teams within department;

Support of corporate application users, deep understanding of application functionality and related business processes;

Configuring and automation company's business processes workflow in the system;

Support of data integration processes with other corporate systems.

Other related activities

Mandatory Skills:

Organizational and managerial skills

SQL

Analytical mind

Excel - basic level

Written English

Good communication skills

Nice-to-Have Skills:

HTML, XML

MSSQL, TSQL

Background in programming and web development (C#, ASP.NET or Java)

Languages:

English: A2 Elementary