Customer Relations Agent (Customer Support Specialist of the new genaration in SaaS company)

!! PLEASE, APPLY HERE: https://sanitydesk.com/careers/customer_relations_agent!!

About the role

Hi there!

We’re looking for a proactive person to join our team as a Customer Relations Agent. Together we are building a new generation SaaS support and creating the best possible customer experience. 

If you are passionate about people, love to listen and help in solving clients’ issues - keep reading on!

Previous experience is not required as your motivation matters the most!

Your skills

• English level: Upper–Intermediate or higher (B2+) - both written and spoken
• Curiosity: you ask a lot of questions (the more - the better!) and you always willing to know more
• Courage: you choose courage over comfort; you're not afraid of making decisions on your own and take a risk
• Empathy and patience: you are able to listen and hear people you communicate with
• Service orientation: you are proactive and helping other person means a lot to you  
• Relationship building: you tend to shape long-term and trustful relationships with others
• Positive attitude: you are energetic and people enjoy communication with you
• Ability to handle multiple tasks at the same time
• Tech savvy: ability and willingness to learn different types of customer support-related software (e.g. CRM systems, Zoom)

Students are very welcome :)

Would be a plus:

• Experience with Live Chat, Crisp or Intercom
• Previous experience as a Customer Support Representative or similar CS role
• You have a students communities activist

Your responsibilities

SanityDesk is a small, wisely-growing, human-centric startup, so you'll likely get experience on quite a few different projects across the organization. That said, here are some things you'll probably do:

• Be a trustful partner for each and every client who would like to have a conversation
• Dealing with customers’ queries and provide top-notch customer experience
• Being the face of our company on Zoom meetings with our customers
• Helping to maintain the healthy atmosphere among our communities: Facebook groups, chats, Linkedin
• Experiment: this is a startup team so everything can change!

Your schedule

Your schedule will imply 4 work days/3 days off. You will either work morning, day or night shifts.

• morning shift: 6 am - 3:30 pm
• day shift: 3:00 pm - 1 am
• night shift: 00:30 - 6:30 am

Our environment and values

We believe in a safe, welcoming, and inclusive environment. All teammates at SanityDesk agree to accept our Value Statement. According to it, these are the key components to make a truly exceptional environment:

• We believe that trust is essential to a culture of innovation 
• We build clarity through transparency
• We believe mistakes are acceptable as long as we own them
• We use empathy in our day to day communication 
• We accept imperfection – no one is perfect and nobody knows everything 
• We are always eager to experiment and learn by doing
• We choose positivity (over negativity)
• We appreciate, show gratitude, and celebrate the little victories
• We accept that others have a right to share their beliefs and thoughts
• We are always open to receive constructive feedback
• We choose the best ideas over hierarchy
• We aim to give back to the communities that made us possible and make the world a better, more sustainable place

SanityDesk’s package

Our journey has just begun, so for now, our benefits package consists of:

• Employee stock options commensurate with expertise (from the day 1)

• Competitive remuneration

• 32 days of paid time off

• The space to experiment, to do your best work, to learn and grow

• A dynamic startup environment where we work hard and also want to have fun

• An environment based on trust where your perspective and contributions are valued and if backed with results – fast promotion path  

Learn more about SanityDesk

• Our Job Opportunities and What We Offer
• Our Culture and Values
• Our Story and Mission
• Our Products
• SanityDesk Website

!! PLEASE, APPLY HERE: https://sanitydesk.com/careers/customer_relations_agent!!

In case of any questions please contact our People & Culture team, dropping an email to people[@]sanitydesk.com

SanityDesk is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our Value Statement provides guidance for the kind of company we strive to be, and we celebrate our differences because those differences are what allows us to make a product that serves an international audience.