Head of Training (Call center)

We are a direct advertiser and affiliate network for Nutra & White Hat.
The company's activities include affiliate marketing, e-commerce, IT, and contact center. We provide the best service to our partners in many countries and invite a Head of training to join our contact center team of experienced professionals.
We value self-motivation, excellent communication, and a positive, results-oriented attitude.
We value professionalism, passion for technology and look for someone on the same page with our team. We would be a good match if you know what you want from life, your career, and the company. Our company’s values are experimentation, continuous development, and evolution, so if you feel like this is something that is interesting to you, feel free to apply.

Requirements:

- Experience in developing, creating, and updating comprehensive training programs, with the ability to adapt them to the specific needs of the call center staff;
- Knowledge and proficiency in using Learning Management Systems (LMS) for effective organization, management, and tracking of training events, including enrollment, progress monitoring, assessment, and reporting;
- Ability to develop and implement performance evaluation mechanisms, such as assessments, quizzes, and simulations, to measure the effectiveness of training programs and identify areas for improvement;
- Proficiency in analyzing training data;
- Competence in using software tools, such as Veed, Elevenlabs, Canva, Branchtrack or similar;
- Skills in creating interactive and engaging educational materials, including multimedia presentations, videos, and simulations.
- Strong project management skills to plan, coordinate, and execute training initiatives effectively, including defining project scope, setting timelines, allocating resources, and managing stakeholder expectations;
- You have an Upper-intermediate level of proficiency in English.

Responsibilities:

- Development and implementation of training programs;
- Management of training processes;
- Recruitment and hiring of training team members, evaluation of their performance, distribution of tasks;
- Monitoring and analyzing training outcomes and applying the results in practice;
- Studying the latest training trends and methodologies and incorporating them into the training process;
- Training platform management.

We offer you:

- Comprehensive Experience in an international project;
- Hybrid (Warsaw/Kyiv) or remote work format;
- Professional growth;
- Flexible work schedule;
- Corporate foreign language courses;
- Medical top-up after 6 months of work;
- Paid vacation, public holidays and sick days;
- Salary linked to $$.

If you're ready to take on this exciting opportunity and contribute to our success story, apply via our contact form!