VIP manager (partner`s project)

Our partner (iGaming start-up) is looking for the first VIP MANAGER who can write all processes from scratch and become a key expert in the company for developing the VIP Department directly with the CEO of the company.

Duties:

- Assisting clients with incoming inquiries

- Selling the company's services to clients (outbound contacts)

- Retention, reactivation, upselling of clients

- Development of individual bonus programs

- Creation of bonus offers

- Analyzing the effectiveness of the measures taken to accomplish specific tasks

Must have:

- 2+ years of experience in the gambling\betting area as a VIP Manager

- Experience in customer service (calls/chats)

- Knowledge of English (fluent)

- Literacy

- Excel, Google spreadsheets (confident user)

Optional:

- German language skills

- Proactivity and communication skills

- Experience in the development of loyalty programs

- Experience in gambling as a sales manager/personal manager

We offer:

- Full-time job with a flexible schedule

- Opportunity for career growth

- Zero bureaucracy

- Benefits package (vacation, sick leaves)

- Corporate events and activities

- Opportunity to contribute ideas and suggestions to the processes

- Regular compensation reviews

- Training incentives