Customer Servise Associate/Account Manager

Company Overview:

We are a dynamically growing Portland-based company with global ambitions. Our state-of-the-art e-commerce platform has made us a recognized leader in the auto auction industry, serving thousands of members throughout the globe. We are passionate about serving communities worldwide.

Job Description:

The Associate Account Manager is responsible as the main phone and email point-of-contact on inbound customer requests and onboarding of new projects. The AAM also ensures customer satisfaction by processing requests for information, responding to inquiries, and taking appropriate action to resolve concerns. The AAM maintains a strong focus on client success and happiness as well as meeting sales goals and timing milestones through tasks completion.

The AAM will be working hand in hand with Product Manager at ongoing tasks and goals in order to grow our business through both B2C and B2B sales.

Essential Duties:

• Demonstrate knowledge of product and services to customers.
• Educate customers about current promotions and advertisements.
• Resolves customer complaints by investigating problems and developing solutions.
• Actively pursue and promote new or existing opportunities for sales.

• Develop strong business relations with new and existing clients and/or identify areas of improvement.

• Achieve established goals.
• Work in-sync with Project Manager to implement growth strategies and business introductions.

Qualifications & Requirements:

• A commitment to excellent customer service.
• Good communications skills, with customers, team and stakeholders.
• Detail-oriented.
• Customer-focused mindset.
• Understanding of the sales process and dynamics.
• Ability to work under pressure and deliver accurate results
• Bachelor's degree required; masters preferred.
• Analytical and strong organizational skills, with excellent verbal and written ability.
• Proficiency with related software tools including but not limited to Outlook, MS Excel, JIRA, etc.
• Willingness to work second shift hours.