Менеджер по роботі з клієнтами

JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We are on a mission to create an enticing and transparent trading environment where individuals can unlock their full investment potential.

Currently, we are looking to hire a Customer Support Agent based (Ukraine) to join our team and contribute their expertise.

Responsibilities

• Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;

• Identify customers’ needs to achieve customer satisfaction;

• Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

Requirements

• Ability to communicate in English and Ukrainian(C1);

• Computer literacy;

• Able to identify ways of solving the problem and present the solution in a verbal and written manner;

• Strong interpersonal skills;

• High level of professionalism;

• Attention to detail and punctuality;

• Windows with a minimum of 8-16Gb RAM Memory or Apple Mac not older than 2015 year.

• Stable internet connection;

• Own workplace.

We offer

• Working for a dynamically growing company;

• Challenging but exciting tasks with our own product;

• Trainee period is provided;

• Competitive salary;

• Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)

• Remote work.