French speaking Customer Support Expert for Rail

As a Customer Support Expert on 2nd level for Rail you will deliver personalized, high-quality support for our clients who face complex functional and technical incidents.

Key Accountabilities

• Acknowledge, investigate, and recover incidents within service level agreements
• Respond to Amadeus customers' questions concerning Amadeus Rail Products and Solutions (functionality, application, interactions between different solution components)
• Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up
• Provide updates to Amadeus customers on the status of incidents
• Represent Customer Support as a functional expert in internal meetings with colleagues from Europe and on the external meetings with providers
• Analyze complex system logs in a different standard format of structured information (Edifact, XML, JSON) (all the necessary training will be provided)

Specific competencies 

• Functional knowledge of Amadeus 
• Previous experience working in the rail industry 
• Communication in English and French (verbal and written) 
• Customer-centricity
• Accountability & Proactivity
• Team spirit
• Ability to set and manage priorities judiciously as well as to work under time pressure