Commercial Account Manager Senior

PURPOSE OF THE JOB:

Manages the commercial relationships and revenue generation of a portfolio of existing customers. Manages the Account Planning in close co-operation with the Solutions Expert, forming a tandem team, together identifying business opportunities and orchestrating the resources required to realize these, maximizing customer satisfaction and profitability.

Co-ordinate activities with the central GCG Account Managers.

GENERAL ROLES & RESPONSIBILITIES:

• Develop relationship with key customers
• Manage and implement ADPs for key customers in the portfolio
• Acquisition and development efforts as well as re-negotiations
• Identify new opportunities and propose solutions to improve key customer profitability and efficiency
• Ensure that products for these accounts are successfully introduced and sold to the customer
• Ensure successful and efficient delivery of specified projects and IT solutions
• In co-operation with Solutions Expert, specify customer requirements
• In co-operation with Solutions Expert, ensure the resolution of problems identified by customers and SLAs, KPIs, & customer satisfaction
• Keep customer information up to date in CRM system
• Represent Amadeus in customer events

ROLES & RESPONSIBILITIES (Local ACO specifics):

• Provide various reports for internal and external use (Customer reports, CRM pipeline, additional Content sales reports etc)
• Ensure compliance with all defined Amadeus, CESE, hub, and local sales processes and systems (eg. contracts are signed before orders are placed, etc.)
• Assure the accuracy of all customer data related systems and ensure that all relevant internal systems that rely on accurate customer related data are kept up to date (CRM, PCCMS, Order Management, Invoicing etc)
• Ensure availability of templates and policies (contracts, invoices, etc)
• Perform customer billing

KPI:

• Air bookings
• Acquisition, Retention, Development
• Non-air bookings
• IT Revenues
• Customer satisfaction
• ADP up to date
• CRM up to date

KNOWLEDGE AND EXPERIENCE:

• University Degree
• Selling experience of 2-3 years in service companies with intensive use of IT
• Travel anf Tourism or related industry experience is highly appreciated

Knowledge and Skills:

• Language: English and local language fluent.
• IT knowledge functional level
• PC skills: Power Point / Excel
• Project Management
• Account management
• High level of knowledge on IT and Online distribution
• Deep knowledge and understanding of Amadeus products and services
• Solution selling (consultative selling)