4 недели назад - 28.09.2020

Customer Support & Success Manager (Czech & Slovak)

Cotano, Inc.

Адрес: Киев, ул. Мечникова 6, Печерский, Кловская

Cotano is building its Customer Success team and we are looking for customer-focused individuals to join us! Our Customer Support & Success Manager has many responsibilities from on-boarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services to keep their retention high.

Your role will impact our customers immensely because you will help them realize their sales objectives through the use of Cotano's platform. You will understand our customer's needs and proactively help identify ways in which they can interact with Cotano to increase their sales productivity and revenue.

What You'll Do:

  • Manage all users & portfolio of Enterprise customers by proactively supporting them.

  • Maximize users and customer retention metrics high.

  • Become a Cotano product expert and use this knowledge to effectively guide customers to grow their metrics and revenue.

  • Track and improve the health status of each of your customers.

  • Ensure product adoption by onboarding new customers and new sales teams.

  • Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.

What You'll Need:

  • 2+ years in a customer-facing role managing complex accounts.

  • Passionate and excited about the prospect of helping build out our Scaled Customer Success processes.

  • Quick learner and can work effectively in an ever-changing startup environment. Always looking for an opportunity to continuously learn, grow and give/receive feedback.

  • Proactive mindset and excellent time management skills.

  • Willing and able to travel abroad.

  • Strong written Czech & Slovak (ideally) and good communication skills.

  • Good written English and good communication skills.

What We Give For You

  • Stock options/shares.

  • 4x bigger than market average compensation plan as joining on an early stage.

  • Flexible time off.

  • 100% compensation for the favorite health & sport activity.

  • Work with the team of equals. We don't waste time on bureaucracy and micromanagement. You'll have the full power to make decisions.

  • A well-managed organization with OKR on strategy level & Scrum on tactics level in both product and business teams.

  • Work within an interesting industry with 10,000+ of salespeople as our users.

  • Process-driven environment: mentoring, analytics, and learning sessions daily.

  • Borrow to the mind & ideas of the very top entrepreneurs from the Advisory Board who are the top sales executives from unicorn $1B startups.

  • Office located in the center of Kyiv (2 min from Klovskaya metro station).

  • Teambuildings which we strive to do every month.

About Cotano

Cotano is a sales productivity platform that enables field sales teams to increase their productivity by 4x with a lot of automations, gamification and personalisation in Cotano. It gave us thousands of users who love Cotano showing 88 NPS.

Cotano is trusted by Glovo, Leroy Merlin, Baker Street and many more global companies of all sizes.

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