Lead of the Voice Support (Call center)

WhiteBIT is an international fintech company with close to 1,000 professionals. As a cryptocurrency exchange, WhiteBIT aims to offer an intuitive user interface with a set of analytical tools for more than 3,5 million users. We work with cryptocurrency projects from around the world with one main goal – the mass introduction of blockchain technology.

We are looking for — Lead of the Voice Support!

Requirements:

• Ukrainian Advanced
• English Advanced
• 2 years experience in a similar position
• Active Listening
• Oral Communication
• Confidence Delivering Training Sessions
• Interpersonal Skills
• Customer Service
• Provide Product Knowledge
• Guidance
• Support to Internal Teams

Would be a plus:

• Able to Work Independently
• Time Management
• Prioritization
• Quickly Learn New Technologies
• Team Player
• Virtual Working Capabilities
• Willingness to Explore New Technologies
• Communications Systems
• Love for Technology

Responsibilities:

• Analysis and recruitment of the outsourcing team
• Training specialists
• Setting up processes
• Reporting
• Achieving goals
• Compliance with regulations and requirements concerning the work of the Voice Customer support

We offer:

• Our own product
• Real career growth
• Loyal and progressive management
• Legal and accounting support
• Paid vacation
• Exciting corporate life 
• Corporate psychologist
• Office type of cooperation (Spain)
• Schedule: 09:00 - 17:00 Mon-Fri.

Our СRYPTOteam is waiting for YOU!