Product Support Manager (IRC161022)

GlobalLogic is inviting an experienced Product Support Manager to join our team.

In the era of claudization, when attitudes to personal information become sensitive more and more, a new generation of communication moves to 5G, and IoT gaining significantly, Enterprise private clouds are playing the game.

Our client is a world-leading provider of telecom equipment, solutions, and services to mobile and fixed network operators and telecom providers all over the world. 

We are developing an Enterprise Cloud Orchestratration product, focused on Digital services in the telco area, which enables:

Automation:

Automating the Service Life Cycle (Instantiation, termination, Scale-in, Scale-out, Upgrade). Policy-based workload placement for increasing performance and cost optimization. Automating Network Slice Orchestration for different needs.

Usability:

Multi-level tenancy with advanced tenant and quota management. Secured access and Federated IDAM. Dashboards for both Providers and Tenants. Reliability: Providing Infrastructure Assurance and Performance management. High availability and Geo-Redundancy of the software.

Agility:

Launch services quicker with automated service instantiation and configuration. SDKs and APIs enable quick multi-vendor integrations. Custom workflow framework provided for building specific automation flows. The product can be easily integrated into existing service provider OSS. 

The current GlobalLogic team includes 50+ engineers working on all of the components of the solution to develop new features end-to-end.

Requirements:

• Great communication skills

• Fluent English

• Profound knowledge of intercultural and nation-specific communication

• Ability to explain things in plain language, to sound clear and not ambivalent

• The highest level of attentiveness

• Ability to learn quickly

• Ability to work under pressure

• Ability to find an approach to different types of people

Nice to have:

• Experience in JIRA usage
• Understanding of Jira workflows
• Be adaptive to Customer specific tools

Responsibilities:

• Drive multi streams of quality tracks.

• Follow up on SW problems and drive solutions.

• Manage stakeholders to consensus on technical decisions on SW problem.

We offer:

• Interesting and challenging work in a large and dynamically developing company

• Exciting projects involving the newest technologies

• Professional development opportunities

• Excellent compensation and benefits package