IT Service Desk Engineer (IRC118435)

GlobalLogic Ukraine is inviting an IT Service Desk Engineer to join its Kharkiv office.

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.
Headquartered in Silicon Valley, GlobalLogic employs over 20,000 designers and engineers across the globe.
At GlobalLogic, we make amazing products and careers.

Requirements:

• This position requires solid background in end-user support, consulting, and excellent customer service skills.
• Knowledge of OS-s: Windows, *nix, MacOS.
• Knowledge in administration and configuration of AD, DNS, DHCP.
• Ambition to learn new systems, procedures, techniques in a short period of time.
• Willingness and ability to plan and perform tasks before the deadline.
• Successful candidates must have the ability to work independently or within an existing team of IT professionals.
• End-user support is common, so excellent communication skills are a must.
• Intermediate level of writing, reading, and speaking English is a must.

Responsibilities:

• Respond to support requests and questions related to hardware or applications, diagnosing equipment and configuration issues on desktops and laptops.

• Install, configure and upgrade operating systems and software, using standard business and administrative packages.
• Configure network links
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems.
• Ownership, monitor, and track assigned requests in the incident management system. Work closely with end-users to resolve specific problems. Ensure that all requests are completed in a timely manner.
• Maintain high level of end-user satisfaction.
• Document resolutions for future reference.
• Perform other duties of a similar nature or level (hardware inventory or equipment commutation during working places movements, prepare and install standard employees workstations).

We offer:

• Interesting and challenging work in a large and dynamically developing company

• Exciting projects involving the newest technologies

• Professional development opportunities

• Excellent compensation and benefits package, performance bonus program

• Modern and comfortable office facilities