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19.02.2021

Middle NOC Engineer (IRC101528)

GlobalLogic Ukraine
IT

    GlobalLogic Ukraine is inviting a Middle NOC Engineer to join its Lviv office.

    We are looking for a motivated and proactive NOC Engineer to join our growing team.
    The team is responsible for providing ongoing monitoring support to multiple high-loaded environments.
    Utilizing knowledge of the customer environment, the team delivers a timely and high-quality incident resolution process.
    We are focusing on root cause analysis, prevention measures, and knowledge transfer.

    Requirements:

      • At least 2-year experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.) – a must
      • Good English language skills (at least intermediate spoken and written level) – a must
      • Systems administration, automation scripting, and tech support skills
      • Cloud computing and networking understanding
      • Web applications and servers architecture understanding, HTTP, REST API
      • Monitoring tools and principles
      • Eager to learn and great customer service attitude
      • Strong troubleshooting and problem-solving skills
      • Drive to preventing incidents
      • Willingness to work shifts (24/7) – at least 4 days a week

    Preferences:

    • Grafana, Python, bash scripting, Powershell Scripting, DevOps Tools, Customer Support, Zabbix, Nagios, Kubernetes

    Responsibilities:

      • Network, Infrastructure, Services monitoring
      • Respond to incidents according to the incident management policy
      • Finetune checks and alerts thresholds
      • NOC toolset maintaining
      • Service monitoring during the maintenances
      • Performance reports (i.e. uptime, response times, and services status)
      • Production quality control (end-users service level monitoring and ability to check it after changes take place)
      • Keep and update a directory of all 3rd parties (store partners contacts and keep escalation schemas up to date)

    We offer:

    • Interesting and challenging work in a large and dynamically developing company

    • Exciting projects involving the newest technologies

    • Professional development opportunities

    • Excellent compensation and benefits package, performance bonus program

    • Modern and comfortable office facilities