Middle NOC Engineer (IRC101528)

GlobalLogic Ukraine is inviting a Middle NOC Engineer to join its Lviv office.

We are looking for a motivated and proactive NOC Engineer to join our growing team.
The team is responsible for providing ongoing monitoring support to multiple high-loaded environments.
Utilizing knowledge of the customer environment, the team delivers a timely and high-quality incident resolution process.
We are focusing on root cause analysis, prevention measures, and knowledge transfer.

Requirements:

• At least 2-year experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.) – a must
• Good English language skills (at least intermediate spoken and written level) – a must
• Systems administration, automation scripting, and tech support skills
• Cloud computing and networking understanding
• Web applications and servers architecture understanding, HTTP, REST API
• Monitoring tools and principles
• Eager to learn and great customer service attitude
• Strong troubleshooting and problem-solving skills
• Drive to preventing incidents
• Willingness to work shifts (24/7) – at least 4 days a week

Preferences:

• Grafana, Python, bash scripting, Powershell Scripting, DevOps Tools, Customer Support, Zabbix, Nagios, Kubernetes

Responsibilities:

• Network, Infrastructure, Services monitoring
• Respond to incidents according to the incident management policy
• Finetune checks and alerts thresholds
• NOC toolset maintaining
• Service monitoring during the maintenances
• Performance reports (i.e. uptime, response times, and services status)
• Production quality control (end-users service level monitoring and ability to check it after changes take place)
• Keep and update a directory of all 3rd parties (store partners contacts and keep escalation schemas up to date)

We offer:

• Interesting and challenging work in a large and dynamically developing company

• Exciting projects involving the newest technologies

• Professional development opportunities

• Excellent compensation and benefits package, performance bonus program

• Modern and comfortable office facilities