Junior Support Engineer

We are looking for a Junior Support Engineer to L1 IT support team in our Kyiv office. This position requires providing support of internal users and workplaces in a large company (more than a thousand employees).

Areas of responsibility:

• Processing requests received through the service desk system.
• Providing advice to internal users
• Basic hardware diagnostics and maintenance (PCs, laptops, MFPs)
• Writing articles and manuals for the internal knowledge base

Requirements:

• Experience with Windows OS, MacOS, Linux systems
• Basic knowledge of Active Directory, MS Office and Office 365
• Basic knowledge of Network (WAN/LAN) and TCP/IP
• Ability to diagnose and troubleshoot basic hardware and software technical issues
• Good problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Team player
• English: pre-intermediate would be a plus