Business Applications Support Specialist

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are always on the lookout for new talent!

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:

Dedicated email accounts setup.

Automation rules configuration.

Internal team training and ongoing support.

Configuration and delivery of regular reports.

Documentation tasks — creating and maintaining an internal wiki.

• Support and management of the internal transportation management systems:

Account management.

Access roles and permissions management.

User support.

Documentation tasks — creating and maintaining an internal wiki.

Qualifications:

• Upper-Intermediate or higher level of English knowledge.
• User or support experience of the business and task managing platforms: Jira, Zendesk, ClickUp, etc.
• Experience with low-code or no-code platforms: Microsoft Power Automate, Bubble io, Zapier.
• Desire to learn new technology and ability to consume big volumes of new information (position requires extensive training).
• Ability to work in shifts to provide round-the-clock support.

What we offer:

• Comfortable work environment.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

For a better understanding of who we are and what we are doing, visit our website:

https://diya.pro/