Technical Support Engineer (L1)

    DIYA.pro is currently seeking to hire Technical Support Engineer for full-time position to our Zhytomyr office, who is a tech-savvy with excellent troubleshooting skills to join us.

Position is for our first level of support working directly with end users to resolve technology issues remotely for our nationwide client base. Engineer will be exposed to multiple desktop, network and server technologies in our diverse customer infrastructure environments.

    The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, or ticketing system with a focus on superior customer service.

Responsibilities for the Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction
• Service delivery quality
• Technical excellence

Qualifications:

• Experience with Windows and Mac operating systems and office applications
• Excellent troubleshooting skills
• Excellent communication and people skills
• Ability to learn new technologies quickly
• Ability to work within tight deadlines
• Ability to multitask and perform under pressure
• Readiness to different time-shifts (our operations are 24/7)
• Detail oriented, self-motivated, punctual, quick-thinking, creative and proactive
• English is required (at least Beginner level)