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Card Operations Supervisor

Сітібанк, ПАТ

    Citibank was founded in 1812 as City Bank of New York. In 1998 NBU license to conduct all principal banking operations for corporate customers was received. Established PJSC Citibank as a 100% - owned subsidiary of Citigroup; largest investment of the foreign bank in Ukraine.


    Position: Card Operations Supervisor


    Job Purpose:


    • To be responsible for day-to-day smooth run of Citibank Ukraine Cards Operations activities in order to provide high operational service quality.


    Key Responsibilities:


    • To plan, organize, direct and control Cards Operations Unit activities.
    • To develop department's plans and procedures, to build unit's processes and controls.
    • To control strict following developed procedures by employees of the Unit.
    • To provide training and coaching to all employees of the Unit.
    • To be completely familiar with local regulations and advise the management on different aspects of their impact on the bank's Cards Operations activities.
    • Ensure the implementation, execution and follow-up of internal control procedures and policies of the Bank according to the requirements of the applicable regulations.
    • To comply with Citibank corporate requirements as well as local regulations.
    • To act as Business Activity Owner for vendors providing services on unit activities.
    • To monitor service providers' performance and escalate to management any risks/issues.
    • To maintain tight cooperation with Technology, Product, Finance, Legal, Compliance and other O&T units in card products launch and life cycle.
    • To manage accurate and timely keeping and maintaining documentation and records obtained/produced in the course of card accounts opening, cards issuance and cards operations execution.
    • To control reporting to NBU, Guarantee Fund, Visa, UkrEximbank, other internal and external users.
    • To manage implementation of solutions related to automation or improvement of unit's processes or adaptation of corporate applications to local requirements; to develop business required documents where necessary, to participate in testing of developed systems where required.



    • Relevant professional experience from a major international bank of at least 3 years.
    • University diploma, MA in Banking/Finance/Economics/Law
    • Knowledge of Ukrainian, English and Russian
    • Knowledge of the local market.
    • Good knowledge of local legislation.
    • Good knowledge of banking products
    • Fluent English - verbal and written