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17.01.2017

Card Operations Specialist

Сітібанк, ПАТ
Банки

     

     

    Citibank was founded in 1812 as City Bank of New York. In 1998 NBU license to conduct all principal banking operations for corporate customers was received. Established PJSC Citibank as a 100% - owned subsidiary of Citigroup; largest investment of the foreign bank in Ukraine.

     

    Position: Card Operations Specialist, fixed-term contract for period of 1 year, 0.5 of full-time employee (involvement for 2-3 days a week)

     

    Job Purpose:

     

    • Cards Operations Specialist is responsible for day-to-day servicing of Citibank Ukraine Cards Operations activities in order to provide high operational service quality.

     

    Key Responsibilities:

     

    • Register Applications for card issuance and supporting documents.
    • Process issuance of cards, control reissuing procedure, urgent issuance and PIN generation.
    • Control delivery of issued cards & PIN to the Bank and cards' distribution to Clients.
    • Prepare statements, confirmation letters and providing other support on cards' operations in accordance with Client enquiries.
    • Process files with payment instructions, accounting entries, settlement information and control their correctness.
    • Generate reports for NBU, Visa, Eximbank, other internal and external users.
    • To manage accurate and timely keeping and maintaining documentation on all necessary sources/copies of Cards operations;
    • Perform communication with processing centre on dispute resolution process.
    • To be completely familiar with local regulations and advise the management on different aspects of their impact on the bank's Cards Operations activities;
    • To maintain required controls within department (strict compliance to Ukrainian regulation, including relevant reporting, etc., compliance to corporate policies and requirements);
    • To participate, when required, in testing of Unit's technical systems upgrades and enhancements;
    • To maintain Unit's operational statistics/volumes and to submit it to GTS product manager and other units upon request;
    • To co-operate with CitiService, CSS, HR, CCS and LPMT on activities related to card operations.
    • Ensure the execution of the related to her activity internal control procedures and policies of the Bank and on the implemented internal controls.

     

    Knowledge/Experience/Qualifications:

     

    • Minimum 2 years of experience in banking
    • Fluent English
    • University diploma

     

    Skills and competencies:

     

    • Communication skills
    • Client oriented
    • Team player
    • Accuracy