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Citibank was founded in 1812 as City Bank of New York. In 1998 NBU license to conduct all principal banking operations for corporate customers was received. Established PJSC Citibank as a 100% - owned subsidiary of Citigroup; largest investment of the foreign bank in Ukraine.
Position: Card Operations Specialist, fixed-term contract for period of 1 year, 0.5 of full-time employee (involvement for 2-3 days a week)
- Cards Operations Specialist is responsible for day-to-day servicing of Citibank Ukraine Cards Operations activities in order to provide high operational service quality.
- Register Applications for card issuance and supporting documents.
- Process issuance of cards, control reissuing procedure, urgent issuance and PIN generation.
- Control delivery of issued cards & PIN to the Bank and cards' distribution to Clients.
- Prepare statements, confirmation letters and providing other support on cards' operations in accordance with Client enquiries.
- Process files with payment instructions, accounting entries, settlement information and control their correctness.
- Generate reports for NBU, Visa, Eximbank, other internal and external users.
- To manage accurate and timely keeping and maintaining documentation on all necessary sources/copies of Cards operations;
- Perform communication with processing centre on dispute resolution process.
- To be completely familiar with local regulations and advise the management on different aspects of their impact on the bank's Cards Operations activities;
- To maintain required controls within department (strict compliance to Ukrainian regulation, including relevant reporting, etc., compliance to corporate policies and requirements);
- To participate, when required, in testing of Unit's technical systems upgrades and enhancements;
- To maintain Unit's operational statistics/volumes and to submit it to GTS product manager and other units upon request;
- To co-operate with CitiService, CSS, HR, CCS and LPMT on activities related to card operations.
- Ensure the execution of the related to her activity internal control procedures and policies of the Bank and on the implemented internal controls.
- Minimum 2 years of experience in banking
- Fluent English
- University diploma
Skills and competencies:
- Communication skills
- Client oriented
- Team player