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1 месяц назад - 06.04.2021

Customer Support Specialist

TBO Holidays

Адрес: Киев
Контакт: Яна
Телефон: +380672148377

TBO Group has emerged as one of the largest travel agent networks in the world since its establishment in 2006. We provide an online platform where travel agents across 100+ countries come online and get access to a lot of travel and accommodation inventory. There are over 750,000 hotels available on the platform including wholesale rates, bar rates, and B2C rates which travel agents can access at a click of a button. Additionally, we do have air, transfers, dynamic packages, sightseeing an many more. The solution also helps travel agents to provide better services to their end customers. So, there is a companion mobile app called Roamer which allows travel agents to push travel inventories on the mobile phones of their customers. We do intuitive mobile quotations as well. So, the solution is geared towards travel agent providing better services to his customers and competing effectively with OTAs. We have almost 46,000 travel agents registered on the platform.

Job Description

Customer Support Specialist

This position requires dynamic, customer-focused service professionals that possess excellent verbal and written communication and interpersonal skills demonstrated by a passion for providing outstanding customer service. Creative thinking and the ability to enthusiastically communicate with clients on every inbound call consistently is necessary. Support is provided by telephone and email, in conjunction with front and back office computer applications, as well as Microsoft Office.
This goal-oriented individual is responsible for assisting our clients (B2B) in a fast-paced, fun, call center environment.
If you consider yourself someone who excels at customer service, communication, and creative thinking, then apply today! We want to use your talents and expertise as Operations Executives.

Primary Responsibilities

Duties include, but are not limited to:

  • Enthusiastically engaging each caller and representing TBO Holidays in a highly professional manner
  • Successfully and accurately answering client questions and provide appropriate additional information
  • Capturing accurate and legible documentation on all call activity in the Back Office system as required
  • Respond rapidly and accurately to online/email requests for information
  • Monitor bookings for processing of reservations, special requests, amendments, and cancellations
  • Escalate issues in accordance with Contact Center guidelines when necessary
  • Consistently maintaining departmental standards for quality
  • Achieving defined Service Level Agreements and Key Performance Indicator goals
  • Responsible to meet all company policies and procedures
  • Responsible to follow weekly schedule and schedule changes based on call volume


Required Knowledge/Skills/Abilities

  • Required to speak, read, and write English and Italian or English and Hebrew or English and French
  • Experience in customer support leisure/travel industry will be a plus)
  • Strong customer service and listening skills
  • Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation
  • Persistent in ensuring issues are resolved accurately, effectively and timely
  • Ability to clearly and effectively maintain and update online documentation
  • Ability to follow precise direction consistently without continuous supervision
  • Detail-oriented and flexible
  • Proficiency with Microsoft Windows / Office and Internet Explorer
  • Flexibility to work overtime if required
  • Able to maintain focus and enthusiasm throughout shift assignment

Benefits

The company offers a comprehensive benefits package for employees You will have the opportunity to work for a company that is going through significant growth in becoming the world?s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey within an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Employment Type

  • Contract
  • Monthly EUR fixed compensation
  • Insurance after probation period

Location

  • Kyiv


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