Support Specialist

Profit Whales is leading Amazon Advertising Agency working with a lot of top 500 Brands that are selling on Amazon Marketplace. We work with the best people to challenge conventional thinking and strive to find even better ways to accelerate Amazon Business for our fellow clients.

We invite to our team support specialist.

About you:

- You love e-commerce niche and you care more about others than yourself

- Outstanding English language skills (written and verbal).

- 1+ years of experience working in B2B environment

- You have a proven track record in working with the US and/or Western European Companies

- You can consistently demonstrate empathy and patience in real-life scenarios

- You can work on multiple projects at a time with sharp attention to details

- You complete tasks within the defined deadline and you don’t need to be micromanaged

- You are confident in holding conversations with American customers, you are pleasant and people oriented person

- You know how to effectively prioritize and escalate client requests and issues as required and you know how to say “No” when it’s needed

- You are ready to take on challenges and contribute towards the growth of the company as well as your personal development

Will be a plus:

- Amazon field domain expertise

- Experience working abroad-Certificates (IELTS, TOEFL, FCE, etc.)

- Experience as a trainer or coach

Responsibilities:

- Be involved in the client’s HERO journey with our company

- Help new and existing customers succeed with our service and feel in love with Profit Whales

- Communications via different chats and calls on a weekly/daily basis

- Monitor and measure client satisfaction through regular health and performance checks

- Prevent conflicts and address concerns

- Translate customer conversations into knowledge articles

- Create and update knowledge articles based on new or changed product features

We value:

- honesty and responsibility;

-professionalism and punctuality;

-optimism and sincerity;

-creativity and innovative;

-enthusiasm and initiative.

We offer:

Flexible working hours

A decent level of pay

Comfortable modern office

An opportunity to develop and grow together with our company.