Technical Support Engineer

The customer is one of the top 10 European debt management companies with operations in different European countries. It is an innovative company with ambitions to revolutionize the industry with the help of modern and very efficient IT solutions and approaches to operations.

We are looking to hire a Technical Support Engineer for enterprise-level products in the financial domain. This role offers the opportunity to provide support line of business application for business users. 

The person hired for this position will work in a multicultural environment with talented colleagues in several European countries.

Responsibilities:

• Provide application operations, user support & startup trainings, events management, incident and problem resolution, maintenance and requests fulfillment.
• Provide change requests processing as well as minor software upgrades and bugfixes implementation.
• Manage the schedule of automated operations routines.
• Configure the application monitoring, recommend server resource adjustments based on application performance and peak load times.
• Prepare reports for the management
• Interaction with software vendors.
• Participate in service delivery management

Qualifications

• 3+ years of experience in the IT industry.
• Experience in support of financial applications.
• Technology: SQL, PowerShell, Windows administration, XSLT
• Knowledge of C#, or any other programming languages is a plus.
• Knowledge of ITIL /DevOps is a plus.
• Experience in operational work (business applications administration & maintenance, help desk, problem management).
• Knowledge of Jira and Confluence is a plus
• Bachelor or MSc degree in computer science, math, or related field.
• Soft-skill: comfortable dealing with multiple languages and international customers.
• Good problem-solving skills, solution-oriented attitude, self-going.
• Customer orientation, willingness to provide good customer service.
• Advanced written and spoken English
• Ability to travels to the following countries will be required: Sweden, Finland

We offer

• Strong career opportunities for professionals
• A variety of international projects and mobility across projects
• Professional development support and professional certification opportunities
• Competitive compensation, advanced bonus systems
• Paid vacations and paid sick leaves
• Flexible work schedule with a possibility for teleworking
• Corporate health insurance program
• Foreign languages classes and communication with native speakers
• Modern and conveniently located offices with good working conditions
• Corporate, social and cultural events