Senior Manager CRM / Analytics / Digital Channels CIS

Key Job Responsibilities:

Management of CRM&CLM projects:

• New developments
• Support of current processes

Management of Analytical systems:

• Development of new dashboards based in Qlikview
• Establishing of regular market monitoring process
• Global analytics
• Resource optimization
• Segmentation and targeting
• Sales plan distribution
• Web-analytics for all digital systems

Development of multichannel strategy (implementation of new channels of communication)

PEOPLE MANAGEMENT

Ensure the effective implementation and follow up of Performance Excellence Program for subordinates:

• Provide direction to facilitate goal setting process in line with Corporate and Division goals; monitor progress; measure results; reward incentive/ merit payments; performance appraisals.
• Develop subordinates to facilitate succession planning.
• Develop, update and maintain position descriptions as required for relevant staff within the division.
• Ensure realization of the core job responsibilities.
• Effectively use orientation tools in order to orient people who are newly joint to the team.

Expertise:

• Education: Technical/mathematician education.
• Experience: Preferably at least 3 years of management experience in analytics field, CRM and digital development with people management and project management within international company.
• Fluency in English, Russian and Ukrainian.
• Excellent Computer Skills, analytical skills.