Customer Support Manager

We're looking for a Customer Support Manager with perfect English!

Requirements and skills:

• English Advanced (C1)
• Willingness to Learn
• Patience
• Attentiveness
• Clear Communication Skills
• Knowledge of the Product
• Ability to Use «Positive Language»
• Time Management Skills
• Persuasion Skills

Responsibilities:

• Deliver prompt and professional solutions for customer inquires via email, ticket management system, online chat etc.
• Research, prioritize and resolve customer issues in timely and accurate fashion.
• Maintain documentation of customer inquiries and responses for future reference.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Maintain broad knowledge of all company products, services and promotions.
• Provide outstanding and exceptional customer service.

We offer:

• Great opportunities for professional and personal development;
• Convenient modern office in the Ivano-Frankivsk city center, but for the period of quarantine we work from home;
• Competitive salary, fixed in US dollars, paid training period;
  
• Comfortable schedule from 11 am to 8 pm or 9 am to 6 pm;
• Career growth opportunities;
• Ability to participate in company hackathons and building experimental new products;
• Relevant Education / Courses / Conferences sponsored by the company;
• Professional, ambitious and friendly team;
• Team lunches, team buildings, casual gatherings, and corporate events;
• A chance to make a real difference for thousands of people worldwide who use TenantCloud!