IT Service desk specialist

  • Компания: PwC Service Delivery Center
  • Регион: Львов
  • Адрес: вул. Шевченка 111а
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  • Отрасль компании: Консалтинг / Аудит
  • Рубрика: IT
  • Контактное лицо: Вікторія Чернєва
  • Владение языками: Английский (средний)
  • Вид занятости: полная занятость
  • Дата публикации: 05.12.2019

PwC is a network of over 180,000 employees in 158 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

 

What we offer:

  • Official employment
  • Annual performance appraisal and grade review
  • Comfortable office with rest zones
  • A Dream team of experienced colleagues and high-class specialists
  • Monthly corporate party with food and board games
  • Language courses (English & Polish languages)
  • Soft skills development
  • Personal development plan and career coach
  • Corporate events and team buildings

 

Job description

We are looking for a customer service oriented IT Service desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as Lviv office front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

 

Your profile should be:

  • Proficient in MS Windows 10

  • Basic knowledge of Microsoft Active Directory, Group Policy; TCP IP and other basic network protocols

  • Google mail and G Suite products knowledge and working experience will be advantage

  • Working experience in providing IT help desk support

  • Ability to communicate (verbally and in written) in English (at least intermediate level)

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Ability to work under pressure

  • Customer service orientation

  • BS degree in Information Technology, Computer Science or equivalent

 

Responsibilities:

  • Provide first level contact and convey resolutions to customer issues

  • Properly escalate unresolved queries to the next level of support

  • Track, route and redirect problems to correct resources

  • Monitor, record and update tickets within PwC Service desk tool

  • Walk customers through problem solving process

  • Recommend procedure modifications or improvements

  • Actively communicate with UA or CEE Service desk teams regarding possible  issues resolution ( including participation in regular or ad hoc conference calls)

  • Provide a remote assistance for PwC IT service teams when troubleshooting or changes on Lviv office IT infrastructure are required

  • Preserve and grow your knowledge of Service desk procedures, products and services

 

We are ready to teach you on "what" and "how" to do on the IT Service Desk position.

 

Our employees say they are happy to work here - come and check:)

 

 

Особенности вакансии

Знание языка

  • Английский язык

Уровень

  • Middle/Специалист

Вид занятости

  • Полная занятость

Операционная система

  • Windows

Сетевые технологии

  • TCP/IP
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