Customer Support Specialist - Russian speaker

Bolt is one of the fastest-growing startups in the world with over 75M happy customers in 45+ countries, from Europe to Latam to Africa. We’re building the future of logistics – one platform that connects you with cars, motorcycles, scooter sharing, or food delivery from your favorite restaurant. Fast, convenient and affordable service for everyone 

We are looking for a talented Customer Support Specialist, who will make it easy and effortless for all Bolt's users to take rides regardless of their country of location.

Important: We’re looking for a person located in Kyiv only.

Let’s build the future of transportation together!

Your daily adventures will include:

• Represent Bolt in any Russian and English spoken market

• Support all Bolt's users and help them get the most out of our apps

• Create loyal fans by showing them we really care

• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support

• Be a key player in building a support team in a challenging growth environment
  
  

We are looking for:

• Understand what does outstanding customer support look like and be ready to go the extra mile

• Be ready to work in shifts

• Be always ready to put customers first, be passionate about helping others

• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt

• Be a hustler, not stopping after 20 obstacles a day

• Have excellent spoken and written Russian and English skills, Belarusian is a plus

• Be passionate about new technologies and ridesharing
  
  

Why you’ll love it here:

• Your daily duties will have a meaningful impact on millions of people all over the world.

• You’ll be surrounded by the most friendly, supportive colleagues you can imagine.

• As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.

• You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.

• Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch, and more!

• All our employees receive stock options. We value achievements – you’ll be able to get stock refreshers and additional grants after you work with us for some time and become an established contributor to our growth.
  
  

Did we spark your interest? Get in touch and let's talk!