Service Fulfillment Operations Developer

WHO YOU ARE

Your are inspired by the IKEA vision, values and culture and customer-oriented: you see the customer first and consider the impact on the customer when propose solutions/acting. Eager and self-driving to develop constantly and demonstrate a willingness to develop skills and effective ways of working to benefit IKEA and personal growth. You enjoy applying tactical and operational approach for analysing business opportunities from customer/perspective and inspired by challenging situations

Your profile:

• Past experience in retail or logistic / transport companies • Experience and passion of working in a fast-changing environment • Knowledge and experience of meeting and interacting with various business partners (including external). • Excellent communication skills • Experience in the developing and improving ways of working; problem solving • Proven analytical and numerical skills • Computer skills and very high proficiency in Microsoft Office applications • Experience in dealing with online commerce connected services such as products home delivery • Self-reliant and motivated with a proven ability to work as part of a team as well as independently • Fluent in English both written and verbal

WHAT YOU WILL BE DOING FROM DAY TO DAY

The purpose of the role is to take responsibility for the performance of companies (Service Partners) that are providing services to IKEA (Home Delivery, Assembly & Installation). Responsibilities are including:

• Daily operations of services (Home Delivery, Assembly & Installation) executed by service partners
• Securing operational excellence of service partners
• Efficiency and continuous improvement
• Short and mid-term capacities
• Cost development
• Lead-time development
• Communications
• Sustainability

You will be a part of Customer Fulfillment team and you will be:

• Responsible for securing high performing daily operations connected to execution of services through the performance of the service partner(s)
• Responsible to secure excellence in operations by monitoring the performance of the service partner(s)
• Responsible for short-, mid-term and long-term operational development of service partner(s)
• Responsible for ensuring short and mid-term capacities and resources through the work with the assigned service partner(s)
• Contribute to negotiate cost development of the assigned service partner(s)
• Responsible for securing efficiency and implementing improvements on the market in cooperation with relevant stakeholders throughout the organization
• Responsible for promoting and stimulating entrepreneurial orientation within the service partner(s) to bring development and innovation ideas.
• Responsible for the implementation of the Customer Fulfilment sustainability agenda through the work with the assigned service partner(s)

IKEA Ukraine is a part of IKEA South East Europe - an exciting and empowering region with great growth agenda in all countries - Croatia, Romania, Serbia, Slovenia and Ukraine. IKEA South East Europe currently operates 4 stores and we will open 2 new ones in next 2 years.

Join Customer Fulfillment now and apply for the position online with your CV in English.