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4 дня назад - 25.02.2020

Service Operations Developer, IKEA Service Office in Ukraine

IKEA Україна

Адрес: Kiev, Holosiivskyi, Olimpiiska
Контакт: Ancor Ukraine

About you

You are eager and self-driven to constantly develop and demonstrates a willingness to develop skills and effective ways of working to benefit IKEA and personal growth. By being customer oriented you see the customer first and consider the impact on the customer when taking decisions. You have an eagerness and desire to understand the IKEA business and influence improvement of the business.

About the job

The purpose of the role is to take responsibility for the performance of assigned service partner(s) including:

  • Operational excellence
  • Efficiency and continuous improvement
  • Short and mid-term capacities
  • Cost development
  • Lead-time development
  • Communications
  • Sustainability
  • Daily operations for services (Home delivery and Assembly and Installation) connected to internal and external service partners

About the assignment

In this role you will be:

  • Responsible to secure excellence in operations and quality under the scope of Service Fulfillment on the market through the performance of the assigned service partner(s)
  • Responsible for short-, mid-term and long-term operational development of assigned existing service partner(s)
  • Responsible for ensuring short and mid-term capacities and resources in the market's service fulfillment network through the work with the assigned service partner(s)
  • Contribute to negotiate cost development of the Service Fulfillment function through the work with the assigned service partner(s)
  • Responsible for securing efficiency and implementing improvements on the market in cooperation with relevant stakeholders throughout the organisation
  • Responsible for promoting and stimulating entrepreneurial orientation within the assigned service partner(s) or service partner(s) in an assigned geographical area to bring development and innovation ideas to Service Fulfillment and total IKEA in close cooperation with the Group Functions.
  • Responsible for the implementation of the Customer Fulfillment sustainability agenda for Service Fulfillment through the work with the assigned service partner(s)
  • Responsible for securing high performing daily operations connected to service fulfillment through the performance of the assigned service partner(s)

IKEA South East Europe is an exciting and empowering region with great growth agenda in all countries - Croatia, Romania, Serbia, Slovenia and Ukraine. We currently operate 4 stores and we will open 2 new ones in next 2 years.

Join Customer Fulfillment now and apply for the position online in English.

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