Customer Support Agent, French market (Solid-fintech)

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

Solid is a fin-tech company that provides businesses with a smart full-cycle solution for accepting online payments worldwide. Together with international payment systems and major market players, we develop complex client-oriented services. Our advanced technology complies with the highest Payment Card Industry Data Security Standard, having fully automated workflows and ease of integration.

We are interested in building a product ecosystem, so we decided to launch a new subsidiary product - a mobile banking app, that targets the EU market. We have recently launched the app and have already gotten our first customers. We are now searching for first Customer Support Agents, who will help us to provide the best user experience.

What you will do:

• written communication with English and French customers;
• gathering ideas about product improvement based on customer feedback.

Qualifications:

• fluent English and French languages;
• at least 1 year of experience as a customer support agent/sales manager/account manager.

As a plus:

• experience of living in Europe;
• TOEFL/IELTS certificates.

Employment conditions:

• full-time job;
• work schedule: 5 days per week, including Saturday and Sunday (two days-off will be floating)
• flexible start of a working day;
• office in the center of Kyiv (Kyrylivska street);
• free dinners.

Join our team!