Duty Manager

Front Office Duty Manager

An exciting opportunity for a passionate, ambitious and experienced Hospitality professional to join the Executive Team at  Ramada Encore. The main purpose of this role is to ensure the highest guest satisfaction, to enjoy standing out in the crowd and maintaining excellent relationship with all internal and external guests.

The Duty Manager  is responsible to ensure the professional and effective running of the day-to-day Front Office operation in accordance with all standards with Policies and Procedures.

The background and experience in hotel Front Office / Guest Relation areas is required.

Main tasks

Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards

Assists the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures

Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes

Requirements

Previous supervisory experience in Front Office within the hotel

Exceptional communication, interpersonal and guest handling skills

Excellent leadership, interpersonal and communication skills

Ability to work under pressure

This is another fantastic opportunity for a hospitality management professional to achieve career excellence in a leading company.

We promise lots of fun, friendly working environment and opportunities for constant learning and development.