Заместитель руководителя отдела Customer Support

We are looking for a team leader for our sales and customer support team in e-commerce.

To know a little about us:

• flexible schedule;ё
• remote work 24/7 with the main tasks coming from Monday to Friday;
• e-commerce;
• the main market in the USA;
• salary depends on the input.

The main tasks will be as follows:

1. Working with the team:

• putting the tasks;
• checking results;
• having control over the processes in general;
• sharing experience of those who make it well;
• providing assistance to those who need it;
• working with KPI’s;
• bringing new knowledge to improve the skills of the team.

2. Administration of the team’s schedule.

3. Permanent research of the ways to simplify, systemize and register the schemes of work.

4. Hiring and training of new employees.

5. Ability to join the team or provide assistance whatever the task might be if it’s needed.

The qualities we expect to see:

• fluent English;
• attention to details;
• strong empathy (that's really important);
• understanding of what the good service is;
• sense of purpose, result-oriented;
• ability to work with feedback, not always positive.

If you’re still here, you should be ready to:

• find the solutions for unusual and unexpected situations;
• be ready to support your team 24/7;
• be willing to invest your power and energy in training a really strong sales and support team;
• be respectful to what is already built in the team;
• still, be creative to invent new approaches.

NB. Before applying for the position, please, think if you have ever had an experience of being the A-player in the team. If yes, please, write a few words about that in the comments to the CV.