Middle Account Manager

Hello, Future Colleague! We are from Ukraine!  

• ALCOR is a team that helps IT product companies from Silicon Valley (USA) and Europe to hire software engineers in Eastern Europe.  

• During the war with russia, we continue to develop the IT industry for the economic support of Ukraine!  

• Our clients: Grammarly, Globality, Ledger, ThredUP, and many others.  

• We are entering new markets and continuing to grow. That's why we are looking for a Middle  Account Manager who will help customers fulfill their requests.  

What tasks await you:  

• Assist colleagues in resolving customer inquiries. 

• To be a COO and Troubleshooter for our clients (from current daily tasks to help in the implementation of most unusual requests).  

• Provide a full cycle of administrative support (through the coordination of Alcor’s internal departments).  

• Quality and timing control of your own work and that of other departments.  

• Monthly calculation of customer costs within Alcor.  

What we offer:  

• Work with IT product companies, an opportunity to develop the IT industry in Ukraine.  

• In-company training, mentoring, and a team of professionals who are always ready to help.  

• English Speaking Club.  

• Decent wages pegged to the dollar (we discuss the level of remuneration individually, depending on your skills and competencies).  

• Remote onboarding and adaptation. After the victory of Ukraine, we will definitely meet in one of our locations (Kyiv, Dnipro, Kharkiv, Odesa, Lviv).  

Our ideal candidate:  

• Has an analytical mind, not afraid to work with numbers, and has a good command of Excel. 

• Customer-oriented, with a high level of empathy. Able to identify and effectively meet customer needs, exceed customer expectations, and provide WOW service. Has little experience with clients and numbers. 

• Knows English at the Strong Intermediate level and continues to study. How about you?  

• Able to learn quickly. This skill is important for us, as there will be a lot of new information and not typical tasks.  

• Focuses on the result (like Kalush at Eurovision :), wants to grow and develop.  

Interested in the vacancy? Is everything written above about you?  Then send your resume in response to the vacancy with the expected salary level.  

We will be glad to meet you!