Web product implementation specialist with German

You will be a part of a multilingual client facing team in Krakow, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in the implementation of our clients' web based products. 

The Web Product Implementation Specialist will be responsible for establishing a new service specifically dedicated to client's high profile & critical programs. The team will be supporting EMEA based clients / customers; therefore, if your German language is on an excellent level, we're looking for you! 

Your profile:

• German language at at least C1 level, very good English (language of the communication in the company) 
• Being able to “read and understand” Web programming languages (such as HTML) 
• Troubleshooting skills 
• Understanding CMS platforms at UI level (Wordpress / Shopify / Wix / Joomla) or similar would be a plus 
• Moderate experience in maintenance of websites with associated knowledge of HTML, JavaScript would be a plus 
• Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process 
• Experience working in a B2B environment 
• Strong communication, customer service, relationship management and support skills 
• Online advertising or ad product experience 

In the meantime, there is no need to know about it. ”

Responsibilities:

• Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed 
• Perform and verify the implementation of web based products with customers 
• Give guidance, support, and train customers on how to use the products - Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed 
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measures 

We offer:

• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Pleasant and inspiring working atmosphere
• Professional development and clear career path
• Fresh snacks, fruits, salads, juices, vegetables, cheese, ham and bread delivered each day
• Training & development opportunities
• Private healthcare and additional life insurance
• Employee volunteering programs and opportunities
• Bicycle parking
• Inclusion and diversity in practice
• Employee referral program in place
• Reduce, reuse, recycle facility for a better and happier Earth and all of Us
• Competitive salary with cafeteria benefits and bonuses

Interested? Then please apply online and share your CV in English