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16 часов назад - 23.09.2021

Customer Support Representative

DexDigital

Адрес: Киев, Театральная
Контакт: Мария

Hello!
It’s DexDigital life chat :)

What’s new?

Our team is looking for a Customer Support Agent who is committed to ensuring our English-speaking customer loyalty. We need you to keep improving our business, and in our turn - we will provide you an opportunity to grow as a Supervisor / Shift Manager, and more.

What’s about your company?

We are a product IT company, operating for 5+ years. Everyday customer issues come throughout our education sphere product, which we develop, promote and administrate.

Here we are:

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Okay! And what are my main duties?

  • resolving requests of customers via emails / live chats (70%) and calls (30%) - no cold calling;
  • creating a positive client experience in the long-term;
  • working with CRM and client database;
  • interacting with other teams.

Which competencies should I possess to apply?

  • written and spoken English B2-C2;
  • experience in Support / Sales / English Teaching from 6 months;
  • empathy, customer-focus, attention to detail;
  • ability to work in a high-loaded atmosphere;
  • preferred experience with CRM systems.

Why DexDigital is the company I'm looking for?

  • unique long-term perspective experience with global markets;
  • open environment and possibility to make your input to it;
  • covering the cost of training;
  • flexible schedule - 3 mixed shifts (7:00 - 15:00; 15:00 - 23:00; 23:00 - 7:00), 2 night shifts per week;
  • taxi to the morning and from the night shift;
  • 10 vacation days and 5 days of sick leave per year;
  • corporate library and speaking clubs;
  • medical insurance;
  • board games and team active weekends;
  • snacks and fruits, pizza-day;
  • office near Teatralna / Zoloti Vorota.

Looks interesting to me!

To apply, send us your CV with your salary expectations and we will discuss the details :)
Have a wonderful day!

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