Customer Support Representative

DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company - we cover the whole process from writing content and working with clients to development, administration and marketing.

We are looking for Customer Support Representative who attaches importance to self-realization, self-development, result-orientation and wants to build a career as Customer Support Team Lead in the nearest future.

Your mission: to build up a relationship of trust with our English-speaking clients and provide them with superb customer service (we don't have cold calling).

What we expect from you:

• experience in Сustomer Support / Sales on Western market;
• spoken and written English level no lower than Upper-Intermediate;
• you know how to prioritize and effectively multitask;
• you are ready to take responsibility for your decisions and the decisions of your team;
• you know how to work under pressure and make sensible decisions;
• you know how to get along with anyone and resolve conflicts with minimal losses;
• you can provide turnkey solutions and find the best way out in case of force majeure.
  

Here are your tasks for the first 3-6 months:

• integrating yourself within the company;
• implement the plan of the quality of customer support 90%+;
• build technical expertise in our CRM.

What else you should know:

• you can rich the opportunity to build a career and gain an experience that will serve you in a long-term perspective;
• education is an important part of the workflow and the culture of our company;
• we are result-oriented - each team member has KPIs;
• we provide an opportunity to realize your potential and implement your ideas;
• we have a corporate library and speakings clubs;
• the schedule is flexible - we mix 3 shifts (7:00 - 15:00; 15:00 - 23:00; 23:00 - 7:00), 2 night shifts per week are required;
• after 3-6 months on Lead position the schedule will be from 9:00/11:00 to 18:00/20:00.
• the company provides a reimburse for a taxi to morning and from night shift;
• 10 vacation days and 5 days of sick leave per year;
• we like to have board games together and spend active weekends;
• unlimited coffee/tea, snacks and fruits, pizza day;
• our office is located in 5 minutes walk from Palats Sporty or Ploscha Lva Tolstogo metro stations.

If you want to build a career in an ambitious company and become a manager in the future - send us your CV to our email or Telegram @MariaDexDigital and we will discuss the details :)

Something more about us on Facebook: https://www.facebook.com/DexDgtl/